PRIVACY POLICY

ARCÉ Media
Last Updated: 30-06-2026

This Privacy Policy is drafted with reference to South Africa's Protection of Personal Information Act 4 of 2013 ("POPIA").

1. Who We Are

This website is owned and operated by ARCÉ Media ("we", "us", "our"), a social media management and digital marketing agency based in Bryanston, Johannesburg, South Africa.

Responsible Party: ARCÉ Media

Address: Bryanston, Johannesburg, South Africa, 2191

Email: info@arcemedia.co.za

2. What Personal Information We Collect

We collect personal information when you interact with our website, primarily through our contact and inquiry forms. The information we collect includes:

  • Your full name

  • Your email address

  • Your phone number (where provided)

  • Your business name and details (where provided)

  • Any information you voluntarily include in your message to us

We do not currently use analytics or tracking cookies on this website. If this changes in future, this Privacy Policy will be updated to disclose the specific tools used, the information collected, and how to manage your cookie preferences.

3. How We Collect Your Information

We collect personal information directly from you when you:

  • Complete our contact or inquiry form

  • Email us directly

  • Message us via WhatsApp regarding our services

  • Sign a Service Agreement or onboarding form with us as a client

4. Why We Collect Your Information (Purpose)

We collect and process your personal information for the following purposes only:

  • To respond to your inquiry and discuss our services with you

  • To prepare and send you a proposal or quote

  • To onboard you as a client, should you choose to engage our services

  • To communicate with you regarding any services you have engaged us for

  • To comply with legal or regulatory obligations, including tax and invoicing requirements

We do not use your personal information for any purpose beyond what is listed above without first obtaining your consent.

5. Whether Providing Your Information Is Voluntary

Submitting your information via our contact or inquiry form is entirely voluntary. However, if you do not provide your name, email, and a description of your inquiry, we will not be able to respond to you or provide you with a quote or proposal.

6. How We Store and Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, and disclosure. This includes:

  • Storing client and lead information in access-controlled systems (e.g. our project management and CRM tools)

  • Limiting access to personal information to those who need it to perform their role

  • Using secure, password-protected platforms for file storage and communication

7. Who We Share Your Information With

We do not sell, rent, or trade your personal information. We may share your information with the following categories of third parties, strictly for the purposes outlined in Section 4:

  • Service providers we use to operate our business (e.g. our project management platform, invoicing software, or email provider)

  • Payment processors, if you become a client and process payments through a linked platform

  • Legal or regulatory authorities, where required by law

We do not transfer personal information outside of South Africa except where a third-party service provider used in the ordinary course of business (such as cloud storage or software tools) processes data on servers located outside the country. Where this occurs, we take reasonable steps to ensure such providers maintain a level of protection consistent with POPIA.

8. Your Rights Under POPIA

As a data subject, you have the right to:

  • Be notified that your personal information is being collected

  • Access the personal information we hold about you

  • Request the correction or amendment of your personal information

  • Withdraw your consent to the processing of your personal information, where processing is based on consent

  • Request that we restrict the processing of your personal information

  • Request the deletion of your personal information, subject to any legal retention requirements

  • Object to the processing of your personal information for purposes of direct marketing

  • Lodge a complaint with the Information Regulator if you believe your information has been processed unlawfully

To exercise any of these rights, please contact us using the details in Section 1. We will respond to your request within a reasonable time and in accordance with POPIA.

9. How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by law (for example, financial records required for tax purposes). Inquiry and lead information that does not convert into a client relationship is retained for a maximum of 12 months, after which it is securely deleted.

10. Direct Marketing

We will only send you direct marketing communications (such as newsletters or promotional offers) if you have given your consent. You may withdraw this consent at any time by contacting us or using the unsubscribe link provided in any marketing communication.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this Policy will reflect the most recent revision. We encourage you to review this Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

You may also lodge a complaint with South Africa's Information Regulator if you believe your personal information has been processed unlawfully: